Learning Center

Looking for more info about WD products? You've come to the right place. Pick a product:

My Cloud EX2 Support

Learning Center

My Cloud personal cloud storage gives you anywhere access to all your photos, videos, music and files from all your devices; yet keeps it right where it belongs: securely under your roof and completely under your control.

Check out our software, apps and helpful topics to learn how to maximize your personal cloud storage experience.

Download Apps

My Cloud

Mobile App

Upload, access and share your content anytime, from anywhere with tablets and smartphones.

iOS

WD Sync

File Synchronization App

Keep all your favorite content synced across all your computers and your My Cloud device so files are always up to date and accessible from all your devices.

Mac

WD SmartWare

Backup Software

Backup software that facilitates automatic and continuous backup of all your files.


WD Access

Device Management Tool

Easily access your WD device, check status and configure your device settings.

Mac

How to setup your My Cloud via computer

  1. Power up the My Cloud device
  2. Connect the My Cloud device to a router
  3. Go to www.mycloud.com/setup
  4. Click “Get Started”
  5. Enter the info you would like to use for the MyCloud.com account
    • First name
    • Last name
    • The user name you would like to use on the device
    • The email address you would like to use with the MyCloud
    • Confirm the email address
  6. Check your email for the confirmation email
  7. Create a MyCloud.com account password
  8. Sign into the MyCloud.com account to access files from MyCloud.com
  9. Option to download and install WD Sync to help move files from a computer to the My Cloud and keep the folders in Sync across devices
    • Enter the password for a user account
    • Select any additional folders you would like to keep in sync with the My Cloud
    • WD Sync will begin scanning and syncing files

How to setup your My Cloud via computer (Advanced)

  1. Power up the My Cloud device
  2. Connect your My Cloud device to your router
  3. Access the My Cloud device web Dashboard. To open your My Cloud web Dashboard:
    • Windows: open a web browser and type in //devicename (or device IP address) to the web address bar
    • Mac OSX: open a web browser and type in //devicename.local (or device IP address) to the web address bar
  4. Check the ‘EULA’
  5. Click “Get Started”
  6. Enter the info you would like to use for your MyCloud.com account
    • First name
    • Last name
    • The user name you would like to use on your device
    • The email address you would like to use with your MyCloud.com account
    • Confirm the email address
  7. Check your email for your confirmation email
  8. Create your MyCloud.com account password
  9. Clicking done will connect you to your My Cloud device via MyCloud.com web access

How To Upgrade To My Cloud OS 3

From the My Cloud mobile application

  1. Launch your My Cloud Mobile application
  2. Follow on-screen instructions

From your computer

  1. Access the My Cloud Dashboard. To open your My Cloud Dashboard:
    1. Windows: Open a web browser and type in //devicename (or device IP address) to the web address bar
    2. Mac OSX: Open a web browser and type in //devicename.local (or device IP address) to the web address bar
  2. Click on the settings option on the top menu
  3. Select the firmware tab
  4. Select the ‘check for update button’

From the My Cloud desktop application

  1. Launch your My Cloud desktop application
  2. Follow on-screen instructions

How To Access & Share Your Files From Mycloud.com

To access files from any compatible web browser:

  1. Go to www.mycloud.com
  2. Log in with a MyCloud.com account credentials

To share files from any compatible web browser:

  1. Right click the item you would like to share and select the ‘Share’ option
    1. Select ‘Send a link’ if you would like to create and share an email with a link that can be forwarded and shared
    2. Select ‘Send a private link’ if you would like to create and share an email that requires a MyCloud.com account. This provides more control over access to the files
      • You can also select to allow the user to edit the file or not

To manage and access shared files:

  1. Click on ‘Shared’
    1. To see files that others have shared with you, Select Shared with me
    2. To see files you have shared with other people, select Shared with others
      • Access to files shared can be revoked here

How To Access & Share Files From The My Cloud Mobile Apps

The My Cloud mobile application is available for both iOS and Android.

  1. Download the My Cloud mobile application from your smart devices app store
  2. If this is the first time installing or using the application, you will need to log into your MyCloud.com account
  3. A list of devices available to add to your My Cloud app will be displayed. Tap on the device you’d like to add and press ‘OK’
  4. If you would like to automatically backup the photos and videos you capture with your smart phone or tablet, select the option you would like to use for uploading files
    • You will be asked to select the location for your photos and videos to be uploaded
  5. The My Cloud app will display ‘Shares’ on the left side of the app. Navigate by tapping on files and folders to browse and access content
    • Photos, Music and Video files can be filtered for easily finding those media types
    • Tap on the media type on the bottom of the navigation window to switch between views

How to Share files from the My Cloud App

  1. Navigate to content that you would like to share
  2. Tap on the file three dots (found on the top of the navigation window) to bring up the ‘Options Menu’
  3. Select the files you would like to share
  4. Choose the ‘Share’ option on the ‘Action Menu’
    • Share link – this option will generate an email with a link that can be forwarded and shared by others
    • Share privately – this option requires the person receiving the file to create a MyCloud.com account

How To Setup & Use WD Sync

WD Sync makes it easy to keep all your files in Sync and accessible by all your devices. It is a handy way to automatically move files to a My Cloud device.

If you have multiple computers, follow the steps below on each computer.

How to install WD Sync:

WD Sync is available to install during the setup process. If WD Sync was not installed during the setup process or you are setting up a second computer, the WD Sync installation file can be downloaded from here (Mac) and here (Windows)

  1. Once downloaded, open the file to begin installation
  2. Log into your MyCloud.com account and select the My Cloud that you would like to use with WD Sync
    • WD Sync will automatically and continuously synchronize files from a ‘My Cloud’ folder that will be added to your computers ‘Favorites’
      • Anything added to your My Cloud folder will automatically be copied to your My Cloud device
      • You can also select other folders to sync with your My Cloud device
    • To make changes to WD Sync’s settings, right click the WD icon in your sys tray or menu bar
      • Select Settings
        • Folders: You can add or remove folders to be Sync’d with your My Cloud
        • Deleted files: You can drag previously sync’d folders into the WD Sync settings window to access files that have been deleted within those folders
        • Version history: You can drag a previously sync’d file into the WD Sync settings window and find up to 5 previously sync’d versions of that file

How To Add Family And Friends To A My Cloud

Family and friends can become ‘users’ of a My Cloud. Each family member or friend will have their own password protected ‘Share’ to store and access files.

To add family or friends and give them access to store and access files on a My Cloud:

From a Computer:

  1. Log into www.mycloud.com with a MyCloud.com account
  2. Click on the My Cloud device (located at the top left of the screen)
  3. Click on the ‘gear icon’ to bring up the devices dialogue box
  4. Click on ‘Manage users’
  5. Click ‘Add user’ and enter the following information for the person you would like to grant access to the My Cloud
    • First Name
    • Last Name
    • Email address
    • Confirm email address
    • Device username
    • Click done
  6. The new user will receive an email with instructions on how to confirm their email address and a link to connect to MyCloud.com with access

From the My Cloud mobile application:

  1. Launch the My Cloud application
  2. Access the My Cloud app menu by swiping right on the edge of the screen
  3. For the device you would like to add a user to, tap on the ‘gear’ icon
  4. Tap on the Users option
  5. Tap on the Add user option
  6. Enter the new users first name and email address
  7. That user will receive an email with instructions on how to create their account

How To Access The Web Dashboard

The My Cloud OSX web Dashboard is where administrators and users can make changes to the features and settings of the My Cloud device. The My Cloud Web Dashboard is also accessible from a web browser.

To open the My Cloud web Dashboard:

  • Windows: open a web browser and type in //devicename (or device IP address) to the web address bar
  • Mac OSX: open a web browser and type in //devicename.local (or device IP address) to the web address bar

How To Backup A MAC Computer

My Cloud is compatible with Apple’s Time Machine backup software.

To back up your Apple computer with My Cloud and Apple’s Time Machine:

  1. On your Apple computer, click on the Apple logo on the menu bar to access System Preferences
  2. From System Preferences, select and launch Time Machine
  3. If a screen displays informing you that a storage location for Time Machine backups hasn't been selected, click Set Up Time Machine
  4. Click Choose Backup Disk, and select your WD My Cloud
  5. Click Use for Backup
  6. At the prompt, select Guest, and then click Connect
  7. Click the Time Machine toggle switch to On
  8. Add a Time Machine dropdown icon to the menu bar by selecting the Show Time Machine Status in the Menu Bar checkbox

How To Backup A Windows Computer

Back up all or selected file categories using WD SmartWare

To use WD SmartWare to back up file categories - either all or just certain ones, do the following:

Action 1: Download and install WD SmartWare

  1. Download the WD SmartWare software
  2. Run the .exe to start installation and follow the onscreen instructions

Action 2: Back up file categories with WD SmartWare

  1. Launch WD SmartWare by doing the following:
    1. From the system tray, click the WD QuickView icon
    2. From the popup menu, select WD SmartWare
  2. On the Home screen, do the following depending on your setup:
    1. If you have more than one WD device connected to your network, select the one you want to use for backup
    2. If your computer has more than one internal hard drive or drive partition, click the arrow below your computer icon and select the desired item from the dropdown menu
  3. Click the Backup tab
  4. Make sure WD SmartWare is set to back up categories

Note: If set to back up categories, "Ready to Perform Category Backup" appears in the upper-left corner.

If the message "Ready to perform file backup " appears, change the backup mode by clicking Switch to Category Backup.

  1. Click Advanced View
  2. In the Detailed View section, do one of the following:
    1. Select all file categories for backup
    2. Click next to specific categories to back up only those categories
      Note: A checkmark indicates a category selected for backup
    3. Click Apply Changes
    4. Click Start Backup

Contact Support

  • NAS
    (855) 842-5370
  • Warranty Support
    1 (800) 275-4932
  • General Support
    1 (800) 275-4932